Here are many of the questions we hear.... as well as some answers. Please call if you have any other questions or concerns that have not been answered here.

 

*Q. Will my furniture be protected(padded/wrapped) for the moving process?

A. Yes, we have broken the moving process down into stages optimized for protection and efficiency. We will protect your goods. Furniture protection is a stipulation of insurance coverage.

*Q. Is there a deposit or credit card required to reserve a time slot?

A. Yes, deposits are required. Once we have reserved that time slot for your move, we are no longer able to book that appointment for other potential clients. In turn, the deposit plays a role of security for both the client as well as the company.

*Q. Do I have to be present(on-site) for my move?

A. Absolutely. Clients must be present or have a qualified representative present on their behalf. If a client is not present on their move, or is not present upon completion of service for any reason. Our crew will hold a select number of items for security purposes. Once paperwork is signed and payment in full is received, your goods will be returned immediately.

*Q. Is there a minimum amount of hours for service?

A. Yes. All jobs carry a 2 hour minimum. Unless otherwise specified by quote or circumstances.

*Q. If my move goes over the minimum, do I have to pay for the overage?

A. Yes, if your move exceeds the minimum bid, you will be responsible for the overage. If you have questions regarding billing, feel free to call us.

*Q. When does the clock start for my move?

A. The clock starts upon dispatch. Our movers will call you when they leave our facility in order to let you know they are on the way. Once the movers have been dispatched, they are your crew until the job is completed.

*Q. Can a client or clients friends assist on a move?

A. Unlikely. Seeing as we are responsible for the clients goods, as well as our equipment, our insurance company would not be happy with us if we allowed untrained hands to handle goods or equipment. Though if the client obtains a moving rental truck, and is willing to waive insurance coverage. We will accommodate that request.

*Q. How is the time for my move billed?

A. Service time is billed in hourly increments at the rate associated with your moving details. Half hour increments may be billed after 5 hours of service.
 

*Q. How may I pay for my move?

A. You may pay for your move with cash or charge.

*Q. If I refuse to pay for my move, how would it be handled?

A. In the event of a dispute, the client must seek resolution by contacting Stallion Moving Services management. Arbitration is considered the next step. During this time, we would keep possession of your goods until payment has been received in full or an adequate resolution is met. If payment or resolution has not been achieved after a period of 30 days, belongings will be auctioned off to cover expenses, any and all remaining balances will be sent to collections for retrieval.


*Hiring our service is acceptance of these terms.